Chapter 16. Creating a Quality Culture
Defect prevention in an organization that has a quality culture shifts the emphasis from “Who caused the defect?” “Why did this happen?” and “What fixes the problem?” to “How can we prevent it?” The basis of a quality culture is learning from defects and making corrections upstream in the development process to reduce or eliminate defects downstream. A quality culture has the following attributes:
It is customer focused. Product teams obtain feedback on proposed designs before implementing them.
It is design focused. Developers spend the time to understand the customer models for functionality, the scenarios derived from the model, and the technical challenges to implement the functionality. These are the ...
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