Understanding Standards and Conventions

A key part of the entire system is that all processes in the system play a role in defining the success of the system. For the entire system to function at its best, all subprocesses must share a basic set of definitions and standards. Chapter 7, “Balanced Scorecard,” provides a detailed approach to creating a system of metrics for your organization. The standards and conventions you create and use will determine how successfully you are able to measure and compare different components of the system. Before any effective communication or work can take place, a set of standards and conventions must exist. The history of trains provides an illustration.

Trains, automobiles, and “PF”

In any organization, ...

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