Chapter 1. Climbing Out of the Hole

Some system administration teams are struggling. They’re down in a hole trying to climb out. If this sounds like your team, this chapter will help you. If this doesn’t sound like your team, you’ll still find a lot of useful information about how successful teams stay successful.

There are two things we see at all successful sites that you won’t see at sites that are struggling. Get those things right and everything else falls into place.

These two things are pretty much the same for all organizations—and we really mean all. We visit sites around the world: big and small, for-profit and nonprofit, well funded and nearly broke. Some are so large they have thousands of system administrators (SAs); others are so ...

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