Chapter 5. Workstation Architecture

One of the most fundamental functions of an IT department is to manage the fleet of workstations used by the organization. This chapter is about the many technical and nontechnical decisions involved and how they determine the type and quality of the service that users experience.

Workstations are computers used by people. Whether it is a desktop PC in an office or a laptop computer carried from place to place, workstations are the computers people use to get work done. There are also mobile devices such as smartphones and tablets that are increasingly being used for mainstream work tasks. Contrast this to server computers, which are generally hidden from view in computer rooms providing services or performing ...

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