Chapter 9. Workstation Service Definition

How do we define the fleet service being provided? What are the requirements for the hardware and software? How do these requirements translate into specifications, and how do those specifications translate into the workstations as they are installed and delivered to the customer?

In theory, this chapter should have come much earlier in the book. We should have started by spelling out how to define the service and then discussed how to provide it. However, the reality is that in your career generally you will fall into a fleet management situation already in progress, or it will be an informal, ad hoc process. (The fact that you understood the previous chapters proves our point.)

Only later in your career ...

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