Chapter 11. Workstation Standardization

How does one take an organization from a mix of workstation configurations to a unified standard? This is surprisingly difficult. People resist change. Asking them to leave the comfort of their existing environment, no matter how terrible it is or how good the new environment will be, is asking for a lot of unearned trust.

In previous chapters we’ve discussed the benefits of having a standard workstation configuration. In theory we’d like a company to have a standard at the beginning so that it starts right and grows from there. Of course, that never happens. Instead, a company starts with no standard configuration and grows. Each new workstation is its own unique island, or a number of mini-standards, ...

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