Chapter 19. Service Launch: Fundamentals

This chapter is about launching a new service such as an email system, a VPN server, an OS installer, or a web-based application. The way that a new service is launched is every bit as important as the way that it is designed. The customers’ first experiences with the service will color the way that they view the service in the future. First impressions last, especially bad ones.

Launching a new service can be the most exciting part of a job. It is the culmination of intense work by many people. Once launched, the service is something you point at and are proud of. While running the service will fill more calendar months, the launch itself is more intense and requires sustained focus.

This chapter focuses ...

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