Chapter 41. Email Service

Companies depend on email to conduct business. Everyone expects email to simply work, and outages are unacceptable. It is often the only application that your CEO uses. Your CEO’s impression of the reliability of email can have far-ranging effects on other aspects of the SA team, such as its budget and reputation.

Email servers store a significant amount of business-critical information. For many companies, email is the primary way they interact with clients, business partners, and other employees. Email needs to be reliable, available, and fast.

This chapter is about the key features and design elements of email services. It is not a how-to guide for running Microsoft Exchange or other systems. Instead, this chapter ...

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