Chapter 49. Perception and Visibility

When done correctly, system administration is like good theater: The audience sees a wonderful show and never realizes how many months of planning were required to create the show or how much backstage work was happening during the performance. The majority of the work required for any performance is invisible to the audience. SAs tend to work behind the scenes. Even so, the audience appreciates and values the show more by understanding what went into creating the production. The audience is more invested in the success of the theater if it feels some kind of relationship to its people.

Perception is how people see you; it is a measure of quality. Visibility is how much people see of you; it is a measure ...

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