Chapter 50. Time Management

This chapter is about time management: how to manage the tasks on your plate, deal better with interruptions, and achieve perfect follow-through.

Time is limited, so it should be used wisely. Rather than increasing productivity by working more hours, you can do more in the same amount of time by using a number of helpful techniques and doing a little planning.

Customers don’t see how hard you work. They see what you accomplish. Align yourself with this bit of reality. Anybody can work hard, and we’re sure that all the readers of this book do. Successful SAs focus on results achieved, not on effort expended.

50.1 Interruptions

Time management is extremely difficult for SAs because an SA’s job is typically driven by ...

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