Chapter 51. Communication and Negotiation

This chapter is about basic interpersonal communication and negotiation skills. Learning to communicate well is crucial to being successful in your job and in your personal life. All problems can be viewed as communication problems. In an office, two people who don’t like each other simply haven’t taken responsibility for learning how to communicate and overcome their disagreements. You shouldn’t have to like someone to work with that person. You simply need to be able to communicate.

Even technical issues are communication issues: A dead disk on a server is a problem only if no one communicated that an outage would be unacceptable or if the communication was not listened to and acted on. For example, ...

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