July 2007
Beginner
1056 pages
30h 8m
English
book
The Practice of System and Network Administration, Second Edition
by Thomas A. Limoncelli, Christina J. Hogan, Strata R. Chalup
Content preview from The Practice of System and Network Administration, Second Edition
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Chapter 14. Customer Care
At the close of World War II, the United States found itself with a huge excess of manufacturing capacity. As a result, companies started producing hundreds of new products, giving households and businesses unprecedented choices. Thousands of returning service people found jobs selling these new products. All these factors combined to produce a new era for the U.S. economy.
Along with choices came competition. Companies found that it was no longer sufficient merely to have a large sales force; a good sales force was needed. They started to ask what makes high-performing salespeople different from the others.
Industry encouraged business schools to increase their study of the sales process. Research showed that the better ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.