Measuring Customer Satisfaction
Clients start judging the effectiveness of our consulting from the first moment they meet us, and they keep doing so right up to the last handshake. Savvy consultants know that it is important to constantly assess clients’ perception of value and to be conscious of these judgments throughout the four stages of a consulting engagement.
We discussed expectations in Chapter Five, and it should now be abundantly clear why conversations about managing expectations throughout the consulting engagement are so important. Assessing and managing expectations cannot and should not be left to the end. A continuous, conscious, and deliberate alertness is needed to ensure that expectations ...
Get The Practice of Professional Consulting now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
