CHAPTER 11
Orchestrate Conflict
ORCHESTRATING CONFLICT is a discipline. It requires seeing the process as a necessary step in the journey toward a better future, tolerating the moments your people are not working well together, and believing that working through some rough patches will help to solidify their collective effort and commitment.
For example, we have been working with a large school system where the high school teachers say they want the majority of the school’s graduates to go on to college. Currently, only small percentages manage to do so, but the teachers union has fought almost every initiative proposed that some people thought might help close the gap, such as longer school days and fewer social promotions (letting students ...
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