6 Metrics and Performance Improvement

Chapter outline

  • 6.1 Performance-Oriented Data Quality 92
  • 6.2 Developing Data Quality Metrics 93
  • 6.3 Measurement and Key Data Quality Performance Indicators 96
  • 6.4 Statistical Process Control 99
  • 6.5 Control Charts 101
  • 6.6 Kinds of Control Charts 105
  • 6.7 Interpreting Control Charts 109
  • 6.8 Finding Special Causes 111
  • 6.9 Maintaining Control 112
  • 6.10 Summary 112

How does ongoing data quality correspond to business performance? There is a challenge in presenting the results of ongoing measurement in a way that effectively articulates the relationship between the measurement and the business value implied by rule compliance. Our goals are to provide a means to communicate our confidence that business is not ...

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