12From the Netherlands: Creating Flow and Improving Delivery Performance at a Custom Hinge Manufacturer through QRM and POLCA

Guest Authors: Godfried Kaanen and Robert Peters

SECTION I: THE JOURNEY TO POLCA, by Godfried Kaanen

BOSCH Hinges is a high-mix, low-volume manufacturer of custom-engineered hinges (bespoke hinges) in steel and stainless steel. The company specializes in small orders ranging from a single prototype to 2,500 pieces. BOSCH Hinges serves customers in many industries, including equipment manufacturers, land transportation (both rail and vehicle industries), aviation, and the maritime sector. Short delivery times and a very high delivery reliability are key attributes of the company. As the owner of BOSCH Hinges, in Section ...

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