9Sustaining POLCA: Post-Implementation Activities

After you have launched POLCA and it appears to be working smoothly in the short term, you need to ensure that there are ongoing activities to support the long-term success of the system. Too often, companies find that improvement programs are backed by a lot of enthusiasm in their early stages, but then the energy level subsides and people resort to their prior habits and business as usual. It is important that you anticipate this and put mechanisms in place to sustain the POLCA system and its positive performance.

Create a Steering Committee and Stay the Course

The first advice for sustaining POLCA in the long-term is to be resolute and disciplined about the system and the rules. Managers ...

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