© Michael Nir 2018
Michael NirThe Pragmatist's Guide to Corporate Lean Strategyhttps://doi.org/10.1007/978-1-4842-3537-9_5

5. Identify Metrics That Matter

Metrics and Measures Drive Behavior
Michael Nir1 
(1)
Brookline, Massachusetts, USA
 

Metrics are used to drive improvements and help businesses focus their people and resources on what’s important. Moreover, metrics drive decision-making: what should the company concentrate on, what objectives should be prioritized higher than others, how is the enterprise progressing towards the objective, and what measures are required for course correction? These are the questions that every enterprise faces. No resources are limitless, so on top of the necessity to focus on the highest priority objectives aligned ...

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