September 2019
Intermediate to advanced
304 pages
5h 59m
English
THERE IS A big difference between talking and communicating. At The Program, we don’t try to change the way anyone talks. When you are spending time with friends, teammates, or co-workers, talk how you talk. Based on numerous factors, we all may talk differently; we may have different accents or use different slang. However, when we are “communicating” information, whether during a staff meeting, a time out, or a mission brief, there are very specific ways in which we do so.
CLAPP is how we communicate effectively. It stands for Clear, Loud, with Authority, Pauses, and good Posture.