Screw-up#12We Tried To Do Too Much
As a consultant, I was trained very early on to focus on delighting my client. As one partner told me, "It's not the partners who promote you to partner, it's your clients who promote you to partner." As a very young and eager project manager, I took the "delight the client" mantra very seriously and would do just about anything for my client. All they had to do was ask me, and as long as I could do the work and not have a budget overrun, I would do it. This all worked out great until it caught up with me at one particular client.
I had a project team of six people working on a major enhancement to a computer system. The team was working long hours to get the work done and was already on edge. The client then ...
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