December 2003
Beginner
240 pages
8h 1m
English
Communications is the art of transmitting an idea from the mind of one person to the mind of another, with understanding. Understanding is the key word.
A classical communications model, shown in Figure 11-1, consists of a sender who is developing, coding, and transferring information through certain message channels to a receiver. When the receiver is reached, the message is decoded, filtered, and then studied. The receiver usually sends his feedback to the sender through a feedback channel. The overall model is called the loop of understanding.
Good communications skills are considered to be the most important ability the project manager must have in order to manage projects successfully. ...