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The Project Management Question and Answer Book by Marina N. GRASHINA, Michael W. NEWELL

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11Communications

What is communications?

Communications is the art of transmitting an idea from the mind of one person to the mind of another, with understanding. Understanding is the key word.

A classical communications model, shown in Figure 11-1, consists of a sender who is developing, coding, and transferring information through certain message channels to a receiver. When the receiver is reached, the message is decoded, filtered, and then studied. The receiver usually sends his feedback to the sender through a feedback channel. The overall model is called the loop of understanding.

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Good communications skills are considered to be the most important ability the project manager must have in order to manage projects successfully. ...

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