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Bibliography

Baratta, A. More Perfect By Design: The Science of Designing More Perfect Business Processes. Bloomington, IN: iUniverse, 2011.

Beck, K., Beedle, M., and van Bennekum, A., et al. The Manifesto for Agile Software Development. agilemanifesto.org. 2001.

Berkun, S. The Art of Project Management: Theory in Practice. Sebastopol, CA: O’Reilly Media, Inc., 2004.

Buckingham, M., and Coffman, C. First, Break All the Rules. New York: Simon & Schuster, 1999.

Carnegie, D. How to Win Friends and Influence People. New York: Simon & Schuster, 2009.

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Covey, S.R. The Seven Habits of Highly Effective People. New York: FreePress, 2004.

Crosby, Philip ...

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