Chapter 2. Listening and talking

The most important chapter in the book

Key lesson

Think about, plan and execute your communications with care, effort and impact. Your communications must be based on an understanding of your customer that goes beyond the requirements specification and sharing periodic reports. Your communications with the project team must go beyond sharing the project plan and having sporadic updates.

IF YOU ARE JUST GETTING STARTED in your career as a project manager and are taking time to learn the trade then this chapter is a very good place to begin. Alternatively if you are an experienced and very busy project manager with only the time to read one chapter of the book, read this one. The other chapters all have valuable insights ...

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