Chapter 14 Measuring SuccessPatricia P. Sengstack
Patricia P. Sengstack
The question for the future is not “What do you do?” or “How do you do it?” but rather, “What difference have you made?”
American Nurses Credentialing Center, 2010
Measuring the success or outcome of a project can be viewed from two perspectives, both of which require attention at the time of project initiation. First, the evaluation of the implementation itself is essential to project managers, as the information obtained can be used as lessons learned for future projects. This perspective of the evaluation process includes determining whether or not the project met major milestones on time, whether there were budget overruns, whether key ...
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