Chapter 4. Facilitation Tools for Keeping Everyone Engaged

What brings me real joy is the experience of being fully engaged in whatever I'm doing.

PHIL JACKSON, National Basketball Association (NBA) coach and former player

HAVE YOU EVER EXPERIENCED a meeting that followed the agenda like clockwork—it started and ended on time, the attendees didn't chase tangents, it seemed that everyone was focused—yet results were lacking? Often lackluster results can be traced back to lack of engagement. Even a meeting that stays on track may produce poor-quality results if the attendees do not engage fully and stay energized to contribute their best work.

If a meeting is worth doing, it's worth doing well. And it's worth honing some techniques that will help ...

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