You know what charm is: a way of getting the answer yes without having asked any clear question.
—Albert Camus (The Fall, 1957)
If linear communication and injunctions were effective, there would be little work for executive coaches. When people are able to respond to direct suggestions for change or improvement, they do. They take feedback, make an adjustment, improve, and move on. This happy scenario, however, is rare. More often than not, people resist feedback and resent it when they get it. Even when they accept feedback, it is often true that they cannot seem to do anything useful with it. They cannot translate the feedback into effective and lasting action. These sad observations are well known to anyone in ...
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