The term emotional intelligence conveys some aspects of present-day zeitgeists; it captures something of the many competing interests or spirits of our age. In some contexts, it refers to an integration in the war between emotion and rationality throughout human history.
—John D. Mayer, Peter Salovey, and David R. Caruso (2000, p. 97)
Currently, EI mostly serves a cheerleading function, helping to whip up support for potentially useful (though seldom substantiated) interventions focused on a heterogeneous collection of emotional, cognitive, and behavioral skills.
—Gerald Mathews, Richard D. Roberts, and Moshe Zeidner (2004, p. 192)
Daniel Goleman’s books sit on the coffee tables of many executives. His audiotapes ...
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