When you come to a fork in the road, take it.
—Yogi Berra (1998, p. 48)
In the 8 years since publication of the first edition of this book, it has become clear that coaching is here to stay. Several powerful trends support this statement. The workplace continues to change at an accelerating pace. It is a fast-moving, independent, creative, and more demanding place than ever. Job security, at every level, has disappeared, and the economy is uncertain at best. Diversity is finally coming of age. Women continue to crack and break through glass and pink constraints. Customers are more demanding. International markets are open, and the Internet is connecting us all. The world economy has gone through frightening changes, ...
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