3The Psychology of Waste
As mentioned in the Introduction, waste exists at every level of the company and it affects people in a variety of ways. It often can create a feeling of comfort at the moment of its occurrence because it can act as a nice buffer to problems. Unfortunately, this feel-good state from waste will have determinate effects on the long-term health and growth of your company.
As you know now, many organizational leaders struggle to admit the need to improve their business, find it difficult to approve the financial investment in Lean, and sometimes never realize that it is a business model rather than a program. Thus, waste stays in the operational processes and eats away at cost, quality, and delivery. As you read this chapter, ...
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