CHAPTER 7: KEY PRINCIPLES OF THELEARNING AND DISCIPLINED ORGANIZATION
The process of becoming a learning and disciplined organization is a never-ending one. You will never be done. Like all of the traits that we will explore, the traits of learning and discipline are a way of operating that will require constant reinforcement, reevaluation, and recommitment.
As you have probably already begun, it will involve your seeking out and adopting operational and process improvement frameworks such as ITIL, COBIT, CMMi, IT-CMF and Lean Six Sigma. But in adopting these frameworks, your commitment to becoming a learning and disciplined organization will demand that you look at these frameworks and approaches holistically and with an eye toward how they ...
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