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The Quantum Age of IT: Why everything you know about IT is about to change by Charles Araujo

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CHAPTER 8: TEARING DOWN THE WALL:CREATING A TRANSPARENT AND INTIMATEORGANIZATION

Bill Wray is not an IT person. But he was a great CIO.

Beginning his career in civil engineering, he was never really content to define himself by what he did. He preferred to define himself by how he did it. “I have always been a restless problem solver,” is how he puts it. His mantra is simple. He always asks a simple question: “Can we make it better?”

After deciding that he did not care for civil engineering, he moved first into real estate and then banking. He found himself at Citizen’s Bank during the mad rush of Y2K and was given an opportunity – a challenge, really. Could he make it better? He took the challenge, despite knowing almost nothing about IT. Eventually, ...

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