CHAPTER 9: THE IT ORGANIZATION YOURCUSTOMER ALWAYS WANTED: CREATING THEDYNAMIC ORGANIZATION
When I bought my house in 2001, it came with one additional item that was not listed anywhere on the escrow papers. His name was Felix.
Felix was the gardener who was taking care of the house before we bought it. One morning shortly after we moved in, there was a knock on the door. Felix introduced himself and explained that he’d been taking care of our yard for several years and wanted to know if we wanted him to continue. Truth be told, I had not really given it much thought. Being a California home, it did not have much of a yard to begin with. But still, it had seemed quite beautiful when we bought it, so I figured it made sense to maintain the status ...
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