Charles Araujo is the founder and CEO of the IT Transformation Institute, which is dedicated to helping IT leaders transform their teams into customer-focused, value-driven learning organizations. He is a recognized leader and expert in the areas of IT transformation and IT organizational change. He serves on the boards of itSMF USA and the Executive Next Practices Institute. He has been quoted in or published in magazines, blogs, and websites including ZDNet, IT Business Edge, ITSM Portal, TechRepublic, itSMF USA’s Forum, HDI SupportWorld and USA Today. He is presently at work on two new books and speaks frequently on a wide range of subjects related to his vision of the future of IT.