Part 6Communication

In far too many companies, communication breakdowns are the cause of hurt feelings, wasted time, and missed deadlines. This is completely ironic, given how many wonderful avenues of communication we have at our disposal: email, text message, Skype, fax—you name it! How did this happen, and what’s the remedy?

You can’t expect your employees to be great communicators if they never hear from you or you’re not good at it. So, set the tone in your office and raise the bar for all concerned. Each and every email, letter, memorandum, and instant message represents an opportunity to either clarify or obfuscate, to expedite or delay, to ameliorate a situation or make it much worse. Show your employees what an effective and professionally ...

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