1. Travis M. Hessman, “Have It Your Way: Manufacturing in the Age of Mass Customization,” Industry Week, June 3, 2014. Accessed June 13, 2018 at

2. Accessed 10/28/2018.

3. Omar El Sawy and Pernille Rydén, “The Shades of Grey in Real-Time Management—a Multi-Method Study” (presented to the Institute for Communication Technology Management, Marshall School of Business, University of Southern California, April 29, 2016, available at There is also an article based on the study: Pernille Rydén ...

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