Notes

Introduction

1. Travis M. Hessman, “Have It Your Way: Manufacturing in the Age of Mass Customization,” Industry Week, June 3, 2014. Accessed June 13, 2018 at http://www.industryweek.com/technology/have-it-your-way-manufacturing-age-mass-customization.

2. https://www.dictionary.com/browse/real-time. Accessed 10/28/2018.

3. Omar El Sawy and Pernille Rydén, “The Shades of Grey in Real-Time Management—a Multi-Method Study” (presented to the Institute for Communication Technology Management, Marshall School of Business, University of Southern California, April 29, 2016, available at https://www.marshall.usc.edu/sites/default/files/2019-01/Real-Time%20Management-El%20Sawy%20R3.pdf). There is also an article based on the study: Pernille Rydén ...

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