The Reciprocity Advantage

NOTES

1. Nilofer Merchant, “When TED Lost Control of Its Crowd,” Harvard Business Review, April 2013. http://hbr.org/2013/04/when-ted-lost-control-of-its-crowd/.

2. Chris Anderson, “TED Isn’t a Recipe for ‘Civilisational Disaster,’” the Guardian, January 8, 2014. http://www.theguardian.com/commentisfree/2014/jan/08/ted-not-civilisational-disaster-but-wikipedia.

3. Michael E. Porter and Mark R. Kramer, “Creating Shared Value,” Harvard Business Review, January 2011. http://hbr.org/2011/01/the-big-idea-creating-shared-value/ar/1.

4. VUCA World was coined, as best we can tell, at the U.S. Army War College in Carlisle, Pennsylvania. For more background, see Bob Johansen’s Leaders Make the Future: Ten New Leadership Skills for an Uncertain World (San ...