5

PRINCIPLE #4

Value People Before Processes

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Figure 5-1. Relational Leaders value people before processes.

LIKE THE FIRST THREE principles of becoming a Relational Leader, Principle #4: Value People Before Processes plays a major role in advancing your business relationships and improving performance over time. I previously discussed how complex and process centric our companies and organizations are today. Also, in this environment, Relational Leaders are challenged with developing even more processes to help drive performance.

Unfortunately, a process, no matter how well-intentioned in its design, can fail spectacularly again and again, yet ...

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