“If you aren’t actively including, you’re probably accidentally excluding.”

—Dr. Jacqui Grey8

Imagine going on a safari. Picture a dirt road, sporadic potholes, some really muddy areas, and the possibility of animals approaching from any side . . . the vehicle you are in will really affect your experience. Now imagine three people setting out on safari: one person is in a beautifully kitted-out 4 × 4, another is in a Ferrari, and another is on a bicycle. Who do you think will have the best experience? What will the impact of the vehicle be on their experience?

When going on a safari, the vehicle is the mechanism through which passengers experience their surroundings. Similarly, in remote meetings, everyone ...

Get The Remote Facilitator's Pocket Guide now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.