PRINCIPLE 3: GUIDE WITH VISUALS
“As bad as we are at remembering names and phone numbers and word-for-word instructions from our colleagues, we have really exceptional visual and spatial memories.”
In the previous chapter we spoke about traffic, its impact on meetings, and the role of the facilitator in both navigating and guiding it. Another mechanism useful in managing traffic is road signs. Have you ever traveled on a newly laid road when the lines are still to be painted? It can feel pretty daunting and confusing. Are you in the middle of the lane or possibly edging into the lane next to you? Do both lanes turn left or only one? From painted lines on the road to physical boards with arrows, visual cues are a critical ingredient ...
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