The Resource Management and Capacity Planning Handbook: A Guide to Maximizing the Value of Your Limited People Resources

Acknowledgments

First and foremost, I’d like to thank my editor at McGraw-Hill, Knox Huston, and my agent, Al Zuckerman, for believing in this book and recognizing that it uniquely addresses an overwhelming and pervasive problem in organizations of all shapes and sizes. I also would like to thank my editing supervisor at McGraw-Hill, Janice Race, who made the editing process utterly painless and whose keen eye was always on point.

My “without whom” list is expansive, as so many people generously contributed their input, expertise, and personal stories. I especially must thank Michele Mills from University of Utah Health Care, Don Kingsberry of the Bill and Melinda Gates Foundation, and Larry Stanton from 21st Century Insurance, all of whom contributed ...