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The Resource Management and Capacity Planning Handbook: A Guide to Maximizing the Value of Your Limited People Resources by Jerry Manas

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Who’s in Charge Here?

Ownership of the Process

It’s telling that, according to the Appleseed RMCP study, nearly 70 percent of organizations with mature resource management processes have a specific role or function defined for both capacity planning and resource management.1 In comparison, only 26 percent of lower-maturity organizations employ such roles. Regardless, most study participants at all maturity levels rated establishment of these roles as paramount to success. Without a doubt, having defined owners for capacity planning and resource management can help facilitate maturity. But what should these functions look like, and where should they sit in the organization? The answers tend to vary, based on the organization’s structure, ...

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