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The Capacity Quadrant

Four Pillars of Effective Resource Capacity Management

For organizations that have not addressed resource management and capacity planning, trying to thrive with a limited staff can seem overwhelming. Lacking a handle on their capacity or demand, these organizations sometimes resist taking on new projects for fear of the ability to deliver. Thus they become less aggressive—and less competitive—in the marketplace. Or worse, they do the opposite and, with blinders on, take on unlimited demand, managing as if they have infinite capacity. Then they learn the hard way that they bit off more than they could chew. As an analogy, consider once again how you treat your checkbook. If you don’t know what’s in your account at ...

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