Introduction

A Bigger Boat or a Smaller Shark

Any organization, no matter how large or small, faces the same fundamental issue. It’s a deceptively simple, but loaded, question: How do I make the best use of my limited resources? The challenge is the same whether you’re looking at a stock portfolio and trying to maximize your limited funds toward retirement or whether you’re running an organization and want to be sure you’re making the best use of the people you have.

People are an organization’s most precious asset. They’re how work gets done, how products get made, how financial targets are met, how customers are attracted, how ideas are generated, how cultures spread, and—well, you get the idea. If people are the fuel on which an organization ...

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