CHAPTER 3 Our Brains on Respect

Biology and Emotions

In order to understand the potential that respect has for unleashing the best in an organization, we first have to recognize what it does at the individual level. There are all sorts of behaviors—many that vary from culture to culture and even from person to person—that may trigger the emotional feeling of respect in the recipient. Here are just a few:

• Offering a verbal compliment

• Making direct eye contact

• Supporting their work and objectives

• Addressing them by their first name

• Showing concern for their health and well-being

• Sharing your limited resources

• Making a personal sacrifice for them

• Giving them public recognition

• Seeking their opinion on an important matter

• Offering ...

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