CHAPTER 10 Integrity: The Glue That Holds Respect Together

Whether implied or assumed, there is one “super value” that needs to be embraced in order for respect to take root within all levels of an organization. That super value is integrity. This element is so essential that without it none of our other actions associated with respect would be viewed as authentic.

To understand the nature of integrity, it is best to first look at it through the lens of things, not people. Think of integrity in terms of design, process, and structures. For example, consider a simple steel bolt. By itself, it’s both insignificant and harmless. When we use the steel bolt in the construction of a bridge, brake pedal, or jet engine, it takes on a whole new level ...

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