The Responsive City: Engaging Communities Through Data-Smart Governance

Chapter EightToward Responsive Cities

The people you have met in these pages have convinced us (and, we hope, convinced you) that the digital revolution is American urban government's most promising chance for change in more than a century.

We see three shining opportunities for city leaders willing to embrace the power of digital information. First, they can empower government employees to use their discretion and common sense, working toward better lives for citizens rather than simply pushing toward increased, narrowly defined activity. Second, these leaders can engage with citizens in the important provision of services, thus thickening the bonds of democracy and the vibrancy of civic life. Third, these digital solutions will enable citizens ...