7

Making It Happen—Or Not

SO WHAT HAPPENED NEXT?

It is appropriate that we return to the case studies, consider what happened in each case, and then reflect upon what happened. Before we do, however, we will see a report I was recently sent from a small manufacturing company I had spent some time with in 2010. Knowing I was writing this book, I had simply asked the leader of the operations function to let me know what was taking place, a kind of ...

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