Chapter 9. Pick a Fight!—How to Get the Most Out of Clashing Opinions


When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.

 --Dale Carnegie[1]

Disagreements add an extra level of emotions to what is sometimes an already emotionally charged and complex situation.

When your team doubts your reasoning, for example, it is tough not to be affected by the doubts. You start doubting your decision yourself. Reaching clarity becomes more difficult, especially if you are not an autocratic manager, but rather one who requires unanimous agreement from your team before proceeding with a strategic move. Proceeding with a decision despite a disagreement requires an extra level of self-confidence and belief ...

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