You can never cross the ocean until you have the courage to lose sight of the shore.
At the peak of their success in 2011, with a record $30 billion in loan origination, the top twenty-five leaders of Quicken Loans gathered for an urgent two-day, all-hands-on-deck off-site meeting. Mobile phones were silenced. All other meetings were cancelled. This was a critical session in the company’s evolution.
Most companies have meetings with this level of importance when things have gone very, very wrong: preparing for massive layoffs or facilitating damage control when the stock price tanks, for example. But this was a different kind of meeting. The leaders had cleared their busy schedules and ...