The Road to Quality Control

IIntroduction

Preface

Product quality is an important matter in industry. It becomes more and more important given the recent trend that customers evaluate goods critically and make complaints about any issues that arise. Managers of companies, though they did not recognize it before, will now need to appreciate the following situation. In order for companies to be successful in modern society it is of fundamental importance for them to maintain the quality of products at the highest level possible, subject to operating profitably and producing products of uniform quality with reliable methods.

To realize this it is necessary to explain concretely to the managers of companies what management needs to do. The most important management principle for maintaining a high‐quality product is to establish company‐wide determination to serve their customers. After this is established and a firm decision is made to endeavor to maintain a reputation for high‐quality products, management should inform all the employees of this strict requirement for product quality. Managers should take the initiative in related activities. They should show with their behavior that quality is their company motto, and they also should try to ensure that the workplace environment is conducive to maintaining the highest possible product quality.

The policies for the control and management of a company should be practical and informed by progressive ideas, and they should be adhered to. Analyze the market to ...